Technical Services Representative

Job description

Troy Industrial Solutions is the leading provider of industrial electro-mechanical and fabrication support services in the Northeast with locations in New York, Connecticut, New Hampshire and Maine. Troy Industrial Solutions’ history began in 1862 as a producer of leather belting products and provider of industrial supplies for the mills, mines and factories along the banks of the Hudson and Mohawk rivers in upstate New York. As a broad range of new industrial technologies developed Troy evolved and expanded along with them. 160 years later Troy is the leading provider of industrial electro-mechanical and fabrication support services in the Northeast.

“For a company to last over 150 years is truly amazing when you think of how it requires adapting to all the changes that have taken place in their markets” – Tom Wujec, CEO Flexco Manufacturing

Troy offers competitive pay and an industry leading benefits package including:

• Medical, Dental, and Vision insurance through Anthem Blue Cross Blue Shield
• Employer provided life insurance
• Employer provided short-term disability
• Voluntary life and disability benefits
• Fidelity 401k plan with generous employer match
• A professional culture with a family atmosphere

If you are interested in a career with a great employer, then we welcome you to apply to the Troy Industrial Solutions family.

Troy Industrial Solutions is looking for a motivated, career minded professional with proven experience to fill an inside sales Technical Services Representative position. Through collaboration between our sales team, customers, and vendor community you will be responsible for the research and understanding of products and services that will provide the best solutions for our customers.

ESSENTIAL DUTIES:

• Respond to customer inquiries for product sales and service needs.
• Develop quotes and manage delivery timelines for our customers
• Ensure complete customer satisfaction and loyalty through frequent customer contact and feedback; respond to customers’ inquiries timely, accurately, and thoroughly.

QUALIFICATIONS:

EDUCATION and/or EXPERIENCE

• Experience with Industrial Electric Motors and related products strongly preferred.

• Two-year technical degree plus related work experience required.
• Experience with application and use of products in area(s) of expertise preferred.
• Computer literacy with Microsoft Office Suite required.
• Ability to work within CRM software

See Job Description for complete list of duties, qualifications, and responsibilities.

Job Type: Full-time

Pay: From $22.00 per hour